Payment and report support
Last updated: August 4, 2026
Most report issues can be recovered safely in the original browser without starting another checkout.
Paid but still locked?
- Return to read-between.com in the same browser and device used for checkout.
- Choose Restore Purchased Report or Resume This Report if that option appears.
- Open the payment panel and choose Verify Payment Again. Verification does not create another charge.
- Keep the Dodo receipt. Do not post the receipt, payment ID, or conversation text publicly.
Checkout was cancelled
Your report remains locked and no entitlement is granted. You can return to the report later from the same browser. Start a new checkout only if you intentionally want to purchase and the prior checkout did not complete.
The report is not ready
The free pattern preview can appear before the full AI report finishes. Payment remains disabled until the encrypted full report is ready. If preparation fails, you should not be sent to checkout and you have not been charged.
The conversation will not continue
Paste at least 20 characters, label each message with a speaker and a colon, and confirm that you are 18+ and have permission to analyze the conversation. You can also use a fictional sample without sharing your own chat.
Still need help?
For a payment-provider issue, use the support option attached to your Dodo checkout or receipt and keep the receipt private. For non-sensitive product questions, you can use the public ReadBetween Product Hunt discussion. Never post your conversation, payment ID, email receipt, or other private information there.